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Sometimes our replies to your support requests go to spam folders. To prevent this please whitelist our email address. We typically respond to requests within 24 hours during regular business hours (Monday-Friday 9-5 p.m. CST). If it’s been longer than that, please check your spam folder or email us directly at support@technicallead.com.

Please send regular mail to:

Corporate Office
TechnicalLead.com, Inc.
PO Box 1355
McKinney, Texas 75070

Frequently Asked Questions

Question: “How do I properly download the products I just purchased?”

Answer: First, check for an email from us. You should have a receipt email and a separate email with the download instructions and download link. It could take up to 10 minutes to receive the email with the download link.

If you located the email and are still having trouble downloading the file, we have several suggestions for you:

1. Use Mozilla Firefox for your Internet browser; this will reduce the amount of download issues.

2. If you are trying to download some of our larger files, you might want to try a download manager. This will eliminate interruptions during the download process.

We recommend these download managers for PC users:

- GetRight for Internet Explorer, Firefox, Safari, Google Chrome

- DownloadThemAll for Firefox

And these for Mac Users:

- DownloadThemAll for Firefox (recommended)

- IGetter for Safari or Firefox

3. Your Internet connection will determine how slow or fast the download will be. You can still download our products with a slow connection. Use one of the above managers, hit download before you go to bed and in the morning, you’ll have the file!

Question: “I have downloaded my files properly, but I’m getting an error message when I try to open the file. Please help!”

Answer: It's likely that you need to unzip the files. Locate the file on your computer. Right click it. Depending on the program you have, you may see an option called "unzip" or "extract all". Click that to unzip the file; this will take a couple minutes. Once the process is complete you will see the unzipped file in the same location on your computer. Now you are ready to open it. Remember, when you open it, click the CLICK-HERE-TO-START file.

If you have additional questions, please fill out the form to the left and a member of our support staff will respond to you right away.

Thank you

Submit a Support Ticket

Please send regular mail to:

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Frequently Asked Questions

Question: “How do I properly download the products I just purchased?”

Question: “I have downloaded my files properly, but I’m getting an error message when I try to open the file. Please help!”

Learn how to use the best web design tools on the market plus increase your web design income to $125 (or more) per hour.

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Submit a Support Ticket

Please send regular mail to:

WordPress Bootcamp seats are filling fast!

Frequently Asked Questions

Question: “How do I properly download the products I just purchased?”

Question: “I have downloaded my files properly, but I’m getting an error message when I try to open the file. Please help!”

Learn how to use the best web design tools on the market plus increase your web design income to $125 (or more) per hour.

Tip of the Week

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